Refund Policy

Due to the perishable and made-to-order nature of our food, all sales made through Big Al’s Smash Burgers are generally final once an order has been prepared or fulfilled. Refunds, replacements, or credits may be issued at the sole discretion of Big Al’s in cases of incorrect, missing, or materially unsatisfactory items. Customers should contact Big Al’s as soon as reasonably possible after receiving their order regarding any issue. Orders canceled before preparation begins may be eligible for a refund; however, once preparation has started, cancellation or refund requests may be denied. Delivery fees, third-party service fees, processing fees, and other charges imposed by outside platforms may be non-refundable and subject to the applicable third party’s policies. Catering, private events, deposits, and special orders may be subject to separate cancellation and refund terms provided at the time of booking. Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.